Control4

First call Control4 technical support to determine if the product is defective. 1-888-400-4072.

Call while on the customer's site if possible.

  • Only a Control4 Tech Support Representative can issue an Advanced Replacement or Repair RMA.
  • Troubleshooting is required before the RMA can be processed. Control4 Tech Support will assist you with this process. Note: The Dealer's employee who contacts Control4 Tech Support for an RMA must be Tech I or Installer certified.
  • Control4 will cover inbound and outbound freight costs for defective RMA's while under product warranty.
  • If there is a repair kit available, Control4 will ship the kit before issuing an RMA to replace or repair the device.

Product warranties (CI only):

Warranty advance replacement: Two (2) years from the ship date on all Control4 A-stock products. One (1) year from the ship date on all Control4 B-stock products. For products needing replacement during the 2nd year of product warranty, Control4 will provide an advance replacement factory reconditioned product. The RMA is valid for a period of sixty (60) days from the date of issuance. After the sixty (60) day period has expired, the RMA will be cancelled. Any shipment received that is received after the RMA is cancelled, will be refused or assessed a restocking fee. Third-party distribution partners, such as Sony, Black & Decker, Yale, and Current Audio, warranties and troubleshooting:

The partner is responsible for any hardware troubleshooting. Control4 Tech Support will troubleshoot any Control4-certified integrated device for Control4 integration. The RMA will be processed by the partner. Repair or replacement will follow the partner's own policies.

SnapAV , Staub

First call SnapAV technical support to determine if the product is defective. 1-866-838-5052

If the product is found to be defective, have SnapAV create a case ID number in their system for Staub to reference and issue an RMA.

All products can be returned within 60 days of the purchase date from Staub Electronics, for a full credit. Product returns after 60 days will be subject to a 20% re-stocking fee, or a dollar- for- dollar stock balance, and are subject to approval by Staub Electronics management and your territory sales representative. Stock balance requests must be accompanied by a replacement order before RA # can be issued. No merchandise returns will be accepted after 180 days.

All returned goods must be factory sealed, in saleable like new condition, not dated, priced or damaged. Please ensure goods are sent by prepaid freight and the RA# is written on the outside of the OVERPACK box. Freight collect shipments, or shipments without a visible and valid RA#, will be refused.

Issuance of a RA # by Staub Electronics is NOT a guarantee of a merchandise credit. All goods being returned MUST adhere to the terms of our merchandise return policy. Goods not adhering to our policy will be refused and returned to the customer.

  • All Snap AV Product MUST have an associated case ID number from Snap AV before a Staub RMA can be issued.
  • Product returns exclude opened items, damaged items, booking orders, clearance items, discontinued items and special order items. These items are Final Sale.
  • Items being returned under our 60 day no hassle return policy must be in their original packaging with all included accessories and manuals. If the original packaging is not present we reserve the right to charge a 20% restocking fee or deny the return entirely.
  • URC product being returned for any reason must be accompanied by a Staub case number ID. URC product purchased as advanced warranty is subject to originating product diagnostic once received. If no fault is found product will be returned.
  • Advanced warranty replacement requires the defective item to be returned to Staub Electronics within 60 days of issue of the replacement order, after which no returns or exchanges will be accepted, even on defective product.
  • All ZeeVee Product MUST have an associated case ID number from ZeeVee before a Staub RMA can be issued.
  • All JVC service products must be sent to one of the two authorized repair facilities who will also issue a RMA for the repair.
  • All Memphis products must have an associated Staub Case ID number before a RMA can be issued.
  • All D-Link products require a manufacturer RMA number before a Staub RMA can be issued.

To request a standard Staub Electronics RMA, fill out the form on the following web page or email warranty@staub.ca.